News del 24-11-2021




European DIY Retail Association
Global Home Improvement Network

Current Affairs in the Home Improvement Industry
24 November 2021 â— Issue 415











Global DIY-Network: Meet the CEO with Gerald Böse, CEO of the Koelnmesse. 

On Friday the 26th of November at 12:00 CET (Berlin, Paris, Amsterdam) John W. Herbert, General Secretary of EDRA/GHIN, will be interviewing Gerald Böse, President and CEO of the Koelnmesse, the internationally renowned Trade fair with 80 trade fairs a year. With over 3 million visitors from 200 nations, it is one of the largest international trade fairs in the world. 

The topic of this interview will be "The Future of Trade Fairs post Covid-19 at the Koelnmesse." 

The interview will be streamed live through the Global DIY Network and viewers also have the opportunity to register for the interview directly at the following link:

This interview, alongside all the previous Meet the CEO interviews and sessions with Ken Hughes, can be viewed on the Global DIY-Network. Right now Ken Hughes is talking to Andrew Pearl, VP Insights EMEA at Profitero about "Playing the Algorithm: How DIY and Home Improvement Brands Can Win Search On Amazon."



USA: Home Depot (and Lowes) Sales Q3.

The Home Depot, the world's largest home improvement retailer, today reported sales of $36.8 billion for the third quarter of fiscal 2021, an increase of $3.3 billion, or 9.8 percent from the third quarter of fiscal 2020. Comparable sales for the third quarter of fiscal 2021 increased 6.1 percent, and comparable sales in the U.S. increased 5.5 percent.

Net earnings for the third quarter of fiscal 2021 were $4.1 billion, or $3.92 per diluted share, compared with net earnings of $3.4 billion, or $3.18 per diluted share, in the same period of fiscal 2020.

"As evidenced by our strong performance in the quarter, our team continues to do an outstanding job of operating with flexibility and agility," said Craig Menear, chairman and CEO. "Ultimately, this is what has allowed us to respond to the elevated home improvement demand that has persisted. I would like to extend my sincere appreciation to our team, as well as our supplier, supply chain, and transportation partners, as we continue to navigate this dynamic environment together."



Europe: Kingfisher Release Q3 trading update to 31 October 2021.

Last week Kingfisher released their Q3 trading update to the 31 of October 2021. The results demonstrates strong sales performance from all banners and categories on a 2-year basis, across both retail and trade channels with continued market share gains, driven by ongoing delivery against strategic priorities. 

Kingfisher also shared that they have experienced a good start to the fourth quarter with expect H2 21/22 LFL sales and full year adjusted pre-tax profit to be towards the higher end of previously guided ranges. 

Thierry Garnier, CEO, said: “Kingfisher has delivered another successful quarter, with 2-year LFL sales growth of 15% and strong growth across both retail and trade channels, and across all categories. These are even stronger sales trends given the backdrop of an increasingly ‘normalised’ consumer spending environment. Demand remains supported by what we believe are enduring new industry trends, including more working from home.

Overall the results demonstrate that strategic execution and supportive new industry trends have provided opportunity for sustained long-term growth.



USA: Lowe's Q3 trading update to 29 October 2021.

Last week Lowe's released their trading update to the 29th October 2021 with reported net earnings of $1.9 billion, compared to net earnings of $692 million. 

Total sales for the third quarter were $22.9 billion compared to $22.3 billion in the third quarter of 2020, and comparable sales increased 2.2%.  Comparable sales for the U.S. home improvement business increased 2.6% for the third quarter.

"Our momentum continued this quarter, with U.S. sales comps up nearly 34% on a two-year basis, as our Total Home strategy is resonating with the Pro and DIY customer alike.  In the quarter, we drove over 16% growth in Pro and 25% on  We also delivered operating margin expansion by driving productivity through disciplined operational execution and cost management," commented Marvin R. Ellison, Lowe's chairman, president and CEO.  "I would like to thank our front-line associates for their ongoing dedication to outstanding customer service.  Looking forward, I remain confident in our ability to drive further market share gains, operating margin expansion, and long-term value for our shareholders."



Japan: Cainz Targeting Zero Carbon by 2050.

Cainz has set a goal of achieving zero carbon (virtually zero CO2 emissions) by 2050, aiming to achieve zero carbon for its stores, offices, warehouses, and other facilities by 2025, then zero carbon for the entire supply chain by 2050. By promoting zero carbon throughout their own supply chain, Cainz will work with stakeholders to make a "community"where Cainz operates zero carbon.



USA: Ace Reports Record-Breaking Third Quarter.

Ace Hardware released its third quarter financial report this week, reporting record Q3 revenues of $2 billion, an increase of 1.4 percent on top of last year’s increase of 30.7 percent. It also posted a record net income of $99.3 million, up 0.6 percent.

“In light of last year’s extraordinary growth, and despite significant headwinds from global supply chain disruption, I’m pleased to see increases in both the top and bottom line for the quarter,” says John Venhuizen, president & CEO. “We added to 2020’s unprecedented surge in business, and our two-year stacked growth for the third quarter is up 32 percent in revenue and 64 percent in net income from 2019. The Ace team continues to serve and support in a difficult environment.”



Australia: Bunnings' Release 2021 Community Report Card.

Last week Bunnings' released their 2021 Community Report Card, which reflects on the many community and sustainability initiatives their team have supported over the past year across Australia and Aotearoa/New Zealand.

The Bunnings' team participated in and supported over 51,000 community activities across Australia and Aotearoa/New Zealand in 2021, helping to raise and contribute more than $27.4 million for local communities. The report card demonstrates that for the second year, in response to the continuing impacts of COVID19, their team came together to innovate in different ways to lend support to the community.

The report card and more information can be found here:



Germany: Einhell and Bauhaus support RTL relief campaign.

RTL's 26th charity marathon is over and the broadcaster has collected around 22.5 million euros for charitable projects this year. 

Power tool and gardening equipment manufacturer Einhell supported the RTL campaign by donating 300,000 euros. The money will go to the Leukemia Aid Ostbayern, which will use the funds to build a sports center at Regensburg University Hospital.

"These children really went through a very difficult time. They need the best therapy possible in order to be completely healthy again. Sport can play an important role in this," explains Andreas Kroiss. 

Bauhaus and its own brand "Logoclic" have been supporting the campaign since 2013. This year the DIY chain donated 50,000 euros plus floor coverings and materials worth 20,000 euros.



Italy: CFadda Win 1st Place for Insegna dell’Anno 21/22.

Last week, Cfadda came home with two awards and a nomination during the ceremony dedicated to Insegna dell’Anno, the Italian version of Retailer of the Year, the largest consumer survey in Europe.

In the DIY & Home Maintenance category, Cfadda won most appreciated company by Italian customers, who voted to proclaim it the winner of the title of Insegna dell’Anno Italia e Insegna Web dell’Anno (Retail of the Year for Italy and Web Retail).

Consumers had been asked to give a rating of 1 to 5 on the following aspects: price, assortment, service & assistance, expertise & information, ease of purchase and appearance. Many companies participated in the competition that was divided into 24 categories for the title Retail of the Year and 16 categories for the title Web Retail.

The awards were presented to President Roberto Fadda and Vice President Francesca Fadda, who said: "This award shows us once again that we are heading in the right direction: we are really happy that our customers appreciate the work of our team both in stores and online" - "We can only sincerely thank all the people who voted and the Cfadda team for the passion they put into it every day and the excellent work done".



Spain: DIY Sales Remain in Double-digit Figures over 2019.

The Spanish trade in DIY products made 2.8 per cent less sales than in the same period last year in the third quarter. One year ago, the industry recorded extraordinarily high sales due to the fact that the retail trade was allowed to open again after lockdown.

This has been pointed out by the Spanish trade association AECOC, which still sees the overall industry on a good course. Because compared to the third quarter in 2019, sales have risen by 17.4 per cent. And in the period from January to September 2021, there has also been an increase of 26.4 per cent.

The fact that large-scale DIY stores were more strongly affected by the 2020 closures than the traditional specialist trade, meaning that the catch-up effect has varied widely, is also reflected in the statistics for the third quarter of 2021, while the specialist trade made 1.83 per cent more sales from July to September than in the third quarter of 2020, there was a decline of 3.63 per cent for the DIY stores.



Norway: Maxbo Boost Customer Experience .

With its 1,600 employees, stretching from Mandal in the south to Trondheim in the north, Maxbo is one of Norway's most prominent DIY chains designed for the construction industry and consumers. For a long time, Maxbo had managed their contact center by using several different software vendors. But as the chain became more prominent and the customer base grew, Maxbo experienced that the solution did not scale well enough to deliver market-leading customer service and experience.

The decision was made to cut down from their four different software vendors and choose just one who could consolidate all customer interactions into a single and unified platform across voice, live chat, Facebook Messenger, SMS, and email.

Working together with Omnicus Maxbo were able to decrease their First reply time by 90%, missed calls from 31% to 10% and Telco charges by more than 50%.



Germany: Bauhaus Extends Contract with e-commerce Service Provider FM Logistic.

The logistics service provider FM Logistic has expanded its contract with Bauhaus to include its e-commerce logistics. On the basis of the new contract, FM Logistic has doubled the area of ​​its fulfillment center in the Czech city of Lovosice to 60,000 m².

From the city near the German border, the company has been processing online orders from Bauhaus customers in Germany and Austria since 2018. Bauhaus is now planning to increase the number of items held in Lovosice from 30,000 to 100,000.

“In 2020 we processed 66 percent more orders than in the previous year. For 2021 we expect to increase the volume by a further 34 percent, which will bring us to more than a million orders a year, ”explains Guilhem Vicaire, Business Solutions Director Central Europe at FM Logistic. "In order to secure this growth, we worked closely with Bauhaus and jointly designed and automated the warehouse processes."



Questo sito utilizza cookie tecnici e profilativi, sia propri che di terze parti, per migliorare le funzionalità e per inviarti pubblicità e contenuti in linea con le tue preferenze. Se vuoi saperne di più o negare il consenso a tutti o ad alcuni cookie clicca qui. Chiudendo questo banner, scorrendo questa pagina o cliccando qualunque suo elemento acconsenti all'uso dei cookie.

Notice: Undefined index: popup in /home/customer/www/ on line 369